Home | FAQs | Billing

Billing

  1. Why am I still receiving a water bill even though my water is turned off at the property I own?
  2. Why am I being billed for your frozen and ruined water meter?
  3. I don’t think my meter has been read, how do I know if it was?
  4. I think my water bill is awfully high, how much water should I be using?
  5. I received a notice of high consumption and made arrangements with the Meter Shop to check for leaks. They found the leaks and I made the repairs. How can I prevent being surprised again?

Why am I still receiving a water bill even though my water is turned off at the property I own?

You must fill out a disconnect request and pay the turn off fee at our Customer Service office at 281 Exchange Street (or request a disconnect request be mailed or faxed to you). Before the billing can be inactivated the meter must be removed. If you are a flat rate customer, your account will be researched back to the turn off date, and a new bill will be issued, if appropriate.

Note: Water turned off for repairs or nonpayment, are not considered disconnect requests, and will not be treated as such.
Back to Top

Why am I being billed for your frozen and ruined water meter?

Per city ordinance, whenever a water meter is placed in a property, it is the owner’s responsibility to prevent the water meter from freezing. Examples to prevent water meters from freezing are placing insulation around the meter, or making sure the meter area is heated or away from drafts.
Back to Top

I don’t think my meter has been read, how do I know if it was?

There will be an “E” next to the reading on your bill if the meter has not been read. The meter reading should only be estimated when the meter reader is unable to obtain a reading due to access problems or touchpad malfunction. Customers should be referred to the Meter Shop to investigate estimated readings.
Back to Top

I think my water bill is awfully high, how much water should I be using?

Although everyone is different, the average household should be using approximately four thousand cubic feet (4000 ft3) per person per year), which is about 30,000 gallons per year.
Back to Top

I received a notice of high consumption and made arrangements with the Meter Shop to check for leaks. They found the leaks and I made the repairs. How can I prevent being surprised again?

Residential meters are read once every 3 months, or quarterly, yet a property owner can monitor their readings as often as they like, to prevent surprises like high water bills. The meter readings should be monitored by the owner at least monthly. In addition, all water meters have a low flow indicator located between the seven and eight on the face of the water meter. This little red triangle will be moving if water is running through the meter, if your not using water when it is moving, you should check all fixtures for leaks.
Back to Top