Customer Service

Find information about online services, water conservation tips, rates and fees, and more.

Home | Customer Service

Customer Service

Online Bill Payment

Pay your water bill online at the City of Buffalo's web site.

Consumer Tips

Appearance, Taste & Odor

Rates and Fees

Schedule of Rates and Fees.

Online Forms

Residential and commercial forms for connect/reconnect and change of address.

Contact Us

Have a suggestions? Complaint? Praise? Problem? Let us know how we can help.

Low Income Seniors

View the requirements to quality for discounted water service.

Board Meeting Schedule

Water Board Meeting Minutes