Customer Service

Find information about online services, water conservation tips, rates and fees, and more.

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Customer Service

Online Meter Reading

Conveniently submit your water meter reading online.

Online Bill Payment

Pay your water bill online at the City of Buffalo's web site.

Consumer Tips

Appearance, Taste & Odor

Rates and Fees

Schedule of Rates and Fees.

Online Forms

Residential and commercial forms for connect/reconnect and change of address.

Contact Us

Have a suggestions? Complaint? Praise? Problem? Let us know how we can help.

Low Income Seniors

View the requirements to quality for discounted water service.